Privacy Policy

Last updated: 24 March 2026
Website: https://solutiond.net

1. Introduction

SOLUTION D SH.P.K. (“Solution D”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, share, and protect personal data when you:

visit our website;
contact us through forms, email, phone, or other communication channels;
request information about our products or services;
interact with us as a customer, supplier, partner, candidate, or website visitor.

This Privacy Policy is intended to comply with:

Regulation (EU) 2016/679 (GDPR), where applicable; and
Law No. 06/L-082 on Protection of Personal Data of the Republic of Kosovo.

2. Data Controller

The controller responsible for the processing of your personal data is:

SOLUTION D SH.P.K.
Business No.: 70057771
Unique Identification No.: 810490798
Fiscal No.: 600372651
Address: Ekrem Rexha, Nr. 28, Prishtinë, Republic of Kosovo
Phone: +383 45 508 333
Email: privacy@solutiond.net

For privacy-related questions or requests regarding your personal data, you may contact us at: privacy@solutiond.net.

3. What Personal Data We Collect

Depending on how you interact with us, we may collect and process the following categories of personal data:

3.1 Information you provide directly

We may collect:

full name;
company name;
job title;
email address;
phone number;
address or business address;
the content of messages, inquiries, requests, and correspondence;
information you provide when requesting quotations, support, meetings, or cooperation.

3.2 Information collected automatically through the website

When you use our website, we may automatically collect certain technical and usage data, such as:

IP address;
browser type and version;
device type;
operating system;
referring website;
pages viewed;
date and time of access;
approximate location derived from IP address;
technical logs and diagnostic information.

3.3 Cookies and similar technologies

We may use cookies and similar technologies to:

ensure the website functions properly;
improve website security and performance;
understand how visitors use our website;
remember user preferences;
support analytics and, where applicable, marketing features.

Where required by law, non-essential cookies will only be used on the basis of your consent.

4. Sources of Personal Data

We may collect personal data from:

you directly;
your employer or organization, where relevant to a business relationship;
public sources such as company websites, professional directories, and public procurement or business registers;
technical systems and tools used on our website.

5. Purposes of Processing

We process personal data only for specified, explicit, and legitimate purposes, including:

to operate, maintain, and secure our website;
to respond to inquiries, requests, and communications;
to provide information about our products, services, and business activities;
to prepare offers, quotations, proposals, contracts, and related documentation;
to manage customer, supplier, and partner relationships;
to comply with legal, tax, accounting, regulatory, and contractual obligations;
to prevent fraud, misuse, unauthorized access, and other security incidents;
to establish, exercise, or defend legal claims;
to improve our website, services, and internal operations;
to send business communications, newsletters, or marketing messages where permitted by law and, where required, based on your consent.

6. Legal Bases for Processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

6.1 Contract

Processing is necessary to take steps at your request before entering into a contract or to perform a contract with you or your organization.

6.2 Legal obligation

Processing is necessary for compliance with legal obligations applicable to us, including accounting, tax, regulatory, procurement, and other statutory requirements.

6.3 Legitimate interests

Processing is necessary for our legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms. These interests may include:

running and improving our business;
maintaining the security of our website, systems, and operations;
responding to business inquiries;
managing customer and partner relationships;
preventing fraud or misuse;
protecting our legal rights.

6.4 Consent

Where required, we rely on your consent, including for certain cookies, marketing communications, or other optional processing activities. You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

7. Direct Marketing

Where we send newsletters, promotional content, or other marketing communications, we will do so in accordance with applicable law.

Where legally required, we will request your consent before sending such communications. You may opt out at any time by:

clicking the unsubscribe link in the communication;
contacting us directly at privacy@solutiond.net.

We will honor opt-out requests in accordance with applicable law.

8. Sensitive or Special Categories of Data

We do not intentionally collect or process special categories of personal data through the website unless this is strictly necessary, lawful, and supported by an appropriate legal basis.

If you choose to send us sensitive personal data, you should do so only where necessary. If such data is received, it will be handled with additional safeguards and only where permitted by law.

9. Children’s Data

Our website and services are not directed to children, and we do not knowingly collect personal data from children through the website without an appropriate legal basis and, where required, parental or guardian authorization.

If you believe that a child has provided personal data to us unlawfully, please contact us so we can take appropriate steps.

10. Disclosure of Personal Data

We may share personal data only where necessary and lawful, including with:

employees, officers, and authorized internal personnel on a need-to-know basis;
IT service providers, website hosting providers, cloud services, communication service providers, and software vendors;
accountants, auditors, legal advisors, consultants, and other professional service providers;
banks, insurers, logistics providers, and operational partners, where relevant;
competent public authorities, regulators, courts, law enforcement bodies, or supervisory authorities, where required by law or legal process;
business partners, suppliers, or subcontractors where necessary for the provision of products or services.

Where third parties process personal data on our behalf, we require them to do so under appropriate contractual and security obligations.

11. International Data Transfers

Where personal data is transferred outside Kosovo or the European Economic Area (“EEA”), we will ensure that such transfers take place only where permitted by applicable law and subject to appropriate safeguards.

These safeguards may include:

a decision recognizing an adequate level of data protection;
standard contractual clauses or equivalent lawful transfer mechanisms;
other safeguards or derogations permitted under applicable law.

You may contact us for additional information on applicable transfer safeguards.

12. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, contractual, and regulatory requirements, and to protect our legal interests.

Retention periods may vary depending on the type of data and purpose of processing. When personal data is no longer needed, we will delete, anonymize, or securely archive it in accordance with applicable law.

13. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized or unlawful processing and against accidental loss, destruction, damage, alteration, or unauthorized disclosure.

Such measures may include:

access controls and authorization management;
password protection and account security;
secure hosting and system maintenance;
backups and recovery procedures;
staff confidentiality obligations;
vendor and processor controls;
monitoring and incident management procedures.

However, no method of transmission over the internet or method of electronic storage is completely secure, and therefore absolute security cannot be guaranteed.

14. Your Rights

Subject to applicable law and depending on the circumstances, you may have the right to:

be informed about how your personal data is processed;
request access to your personal data;
request correction of inaccurate or incomplete personal data;
request erasure of your personal data;
request restriction of processing;
object to certain processing, including processing based on legitimate interests and, where applicable, direct marketing;
request data portability where applicable;
withdraw consent at any time where processing is based on consent;
not be subject to a decision based solely on automated processing, including profiling, where such right applies.

To exercise any of these rights, please contact us at: privacy@solutiond.net.

We may request reasonable information to verify your identity before responding. We will respond within the time period required by applicable law.

15. Right to Lodge a Complaint

If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority.

In Kosovo, the competent authority is the:

Information and Privacy Agency
Str. “Zejnel Salihu” No. 22, 10000 Prishtina, Republic of Kosovo
Email: info.aip@rks-gov.net
Phone: 0800 600 10

You may also have the right to seek judicial remedies in accordance with applicable law.

16. Cookies Notice

16.1 What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function, remember preferences, improve performance, and provide analytics.

16.2 Types of cookies we may use

We may use:

Strictly necessary cookies – required for the website to function properly;
Preference cookies – to remember settings and user choices;
Analytics cookies – to understand website traffic and usage;
Marketing cookies – only where applicable and only in compliance with legal requirements.

16.3 Legal basis for cookies

Strictly necessary cookies may be used on the basis of our legitimate interest in operating a secure and functional website.

Non-essential cookies, such as analytics or marketing cookies, will be used only where legally required and after obtaining your consent.

16.4 Managing cookies

You may manage cookie settings through:

our cookie banner or consent management tool, where implemented;
your browser settings.

Disabling certain cookies may affect website functionality.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of such third parties.

We encourage you to review the privacy policies of any third-party websites or services you visit.

18. Job Applicants and Recruitment Data

If you submit a CV, application, or other recruitment-related information to us, we may process that data to:

review your qualifications;
communicate with you regarding recruitment opportunities;
assess your application;
comply with legal obligations related to recruitment and employment.

Unless otherwise required by law or justified by a legitimate interest, recruitment data will not be retained longer than necessary for the recruitment process.

19. Business Communications

Where you contact us in your capacity as an employee, representative, supplier, distributor, vendor, consultant, or partner organization, we may process your business contact data for legitimate business and contractual purposes.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

Any updated version will be posted on this page with a revised “Last updated” date. Where required by law, we will take appropriate steps to notify users of material changes.

21. Contact Us

If you have any questions about this Privacy Policy or how we process personal data, please contact:

SOLUTION D SH.P.K.
Address: Ekrem Rexha, Nr. 28, Prishtinë, Republic of Kosovo
Phone: +383 45 508 333
Email: privacy@solutiond.net